Support reps can securely chat, co-browse a web site or app on the end user’s mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the Bomgar Rep Console. Secure Session Chat – Use Bomgar to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The Bomgar iOS Customer Client works with existing Bomgar installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates. It’s easy, multi-client, multi-window and multi-control. Takemote Lite v.1.3.1 Takemote is a Wezarp technology software. It aims to visualize and control any Windows application or Desktop with a tablet, a smartphone or a remote computer (iOS, Android and Windows). This article will assist you with deploying the Bomgar Jump Client via the Dell KACE K1000 appliance. The Bomgar Jump Client gives you unattended access to any system Bomgar supports in your environment.
#Can i remove bomgar jump client for mac#
Ratings and Reviewsġ9 Ratings Bomgar Jump Client For Mac Crashes. I’ve used this on the desktop and it was fine. On the app though, it constantly crashes, which is terrible when you’re working with direct user interactions with customer support. Having to reconnect is a pain, especially if you don’t know when the app is going to crash again.
#Can i remove bomgar jump client upgrade#
Upgrade Appliance to 18.2.7 and then it worked on iOS 12 It can definitely amplify customer problems. We had no problem getting it to work with iOS 11.
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